Shipping
Do you ship internationally?
At the moment, our deliveries are limited to addresses within the United Kingdom. We don’t offer international shipping just yet.
When will my order arrive?
Orders placed before 1:30pm are usually sent out the same day using a next-day delivery service, so you can expect your items promptly.
Which delivery companies do you use?
We partner with a range of trusted national couriers to offer reliable and flexible delivery options. During checkout, you’ll be able to select the method that best suits you.
VAT
Are you VAT registered?
Yes. We are officially VAT registered and can provide a VAT invoice whenever you need one - simply request it and we’ll be happy to help.
Product & Returns
Can I return my product?
We want you to be fully satisfied with your purchase. If something isn’t right, you may request a return within 30 days of receiving your order. Just contact us by email to get started. Please note that return postage costs are the responsibility of the customer.
I need support - how can I reach you?
No problem at all. You can call us on 01245 945298 or email us at help@tilebackerboards.co.uk
Our team is always happy to assist!